Below are some of the common questions our customers ask while researching and purchasing sleep apnea products from cpapRX.
Orders can easily be placed online or over the phone. To place an order online, simply shop for your products in our online CPAP store and proceed to the checkout using your shopping cart. If for any reason you’re having trouble placing your order, our customer service staff will be happy to assist you. Just give us a call at 833-216-CPAP.
Any order placed before 12PM Central Time will be shipped out on the same business day. If your order is placed after 12PM Central Time it will be shipped on the following business day. Business days are Monday through Friday, 8AM-5PM Central Time, excluding national holidays. You can expect your order to arrive in 3-6 business days. We ship all orders via FedEx and you will receive an email with the tracking number shortly after your order is placed. If you have any questions or need to expedite an order, please call us at 833-216-CPAP.
For assistance, please call us at 833-216-CPAP. You can also email our customer service department at firstname.lastname@example.org. Our customer service hours are Monday through Friday, 8AM-5PM Central Time.
We understand that CPAP therapy varies for each individual and will work with you to find the equipment that works best for you. Returns are accepted up to 30 days after receipt of the material if it is unused. Defective material may be returned in the same time period after usage reveals the product to have a defect. Refunds will be given for unused materials (excluding postage). Full refunds, including postage, will be given for defective material.
cpapRX prides itself on having the most competitive pricing on the world’s best CPAP supplies and we will match any competitor that you find as long as it is from an authorized CPAP retailer. If you find a lower price anywhere, contact us directly at 833-216-CPAP or send us an email at customerservice@cpapRX.com and we will gladly look into the situation with you.
At this time, cpapRX does not bill insurance companies for purchases. cpapRX is exclusively for self-pay and HSA account purchases only.
While virtually all health insurance plans now cover CPAP therapy for obstructive sleep apnea, cpapRX.com does not bill private insurance companies for the cost of your CPAP supplies. You can however submit a request for reimbursement to your insurance company to cover your out-of-pocket costs.
Most of the costs incurred by CPAP therapy fall into two categories: clinical care and equipment. Clinical care includes doctor visits and consultations, as well as procedures like in-lab sleep studies. Equipment costs for CPAP therapy are your periodic replacement parts like your CPAP masks and seals, tubing, filters, etc.
To help our patients with this process, we have outlined some instructions on how to file an insurance claim on your behalf for both CPAP and BiPAP supplies.
***cpapRX can only provide you with basic instructions on how to submit reimbursement. We are not responsible for determining the procedures and policies that insurance companies follow, so the accuracy of this information can not be guaranteed.
Reimbursement is fully dependent on your insurance provider. See below for easy step by step instruction for how to obtain reimbursement for your CPAP machine and/or supplies.
Using a Health Savings Account (HSA) or Flex Savings Account (FSA) can be an effective strategy for reducing health costs, particularly known fixed costs like CPAP. Patients utilizing an HSA/FSA can deposit (or have their employer deposit) funds into the account tax-free for medical expenses. Most CPAP equipment is eligible for HSA/FSA coverage, with cpapRX you are able to use these funds towards purchases from our site.
Using your HSA account to purchase your CPAP supplies is a great idea and we would love to help you with the process. Before we do, please take a moment to familiarize yourself with your plan details and confirm that your HSA account is linked to a major credit card. A portion of your dollars can also be applied to your total order with cpapRX, which makes for a great way to save money! If you have questions about how to do this or are ready to place an order using your HSA account, email us at customerservice@cpapRX.com or call us at 833.216.CPAP.
While Medicare covers CPAP therapy for sleep apnea, healthcare providers must follow stringent treatment guidelines. These Medicare protocols include a requirement that the PAP machine and related supplies be procured from an approved Durable Medical Equipment (DME) provider.
Medicare recipients cannot submit claims for reimbursement on their own behalf. All Medicare claims need to be billed from an equipment company that contains a Medicare provider number.
Medicaid programs are administered by state governments, with each state setting its own guidelines regarding eligibility and services. While Medicaid programs generally follow Medicare coverage guidelines for CPAP therapy, including requirements to go through approved DME provider, the specific rules differ between states and various Medicaid programs. Contact your Medicaid insurance provider for specific coverage benefits and authorization rules.
The following codes are used by insurance companies to process claims. Please use the code that is most appropriate on your claim form to ensure processing can be done in a timely manner. Codes should also correspond to each item on your invoice. Items including but no limited to CPAP batteries, bed pillows, and DC adapters are not typically covered, as they are considered luxury items.
Some insurance companies may also require you to include a code that is associated with your diagnosis. The code for Obstructive Sleep Apnea (OSA) is G47.33.
Your insurance company may require information about cpapRX to process your claim. The most requested information is below:
There are three main CPAP mask categories. Each type of mask has its own pros and cons based on health conditions and personal preferences. CPAP users may also find that they have changing needs on a daily basis, and thus they use different kinds of masks at home to fit these varying situations. The three main categories of CPAP masks are:
For more info, check out our handy CPAP Mask Buyer’s Guide.
There are several options to help you find the right CPAP mask. Being fit for a mask by a trained professional will always be the best way to ensure accurate sizing. While shopping online, try using the sizing chart included for each product. Also, feel free to contact us directly at 833-216-CPAP or email us at customerservice@cpapRX.com and we will be glad to help. Please note that Pillow CPAP masks come with MISSING CONTENT
To measure for a Nasal Mask, the preferred method is:
To measure for a Full Face Mask, the preferred method is:
The great news is that all CPAP masks are compatible with all CPAP machines, regardless of the manufacturer or brand! For further machine components please contact us and we will assist you with finding the machine brand and generation, to ensure you are purchasing the correct product.
Keeping your mask clean is extremely important. It’s not only an issue of sanitation but it’s an issue of safety and your health. All CPAP supplies should be cleaned on a daily to weekly basis. cpapRX offers some of the CPAP supply cleaning products. Check out our section on CPAP cleaning supplies to learn more, or ready our blogs with CPAP cleaning tips and info.
Most CPAP machines are warranted for two years. We are happy to handle any problems that arise and will work with you to fix whatever problem you might have. Please know that some repairs can take up to 2-3 weeks to process. Rental machines are available to help you while the manufacturer of your machine is attempting repair or replacement. Give us a call and we’ll take care of you.
With so many CPAP mask choices, which one is right for you? Traditional CPAP nasal masks are usually the most popular with CPAP users. Full face CPAP masks are preferred by patients who have problems with mouth breathing or leaking from the mouth. Other options include nasal interface systems (such as nasal pillows systems), and oral masks. There are pros and cons for all these options. For the best possible choice, stick with what has worked in the past but consider trying something new if you have been having issues. Either way, cpapRX is here to Simplify Your Sleep and we will make sure we help you get it right. Give us a call and we can talk about what options might be best for you, or check out our handy CPAP Mask Buyer’s Guide.
Some employers, and physicians, like to (or need to) track how well you are performing with your CPAP machine and therapy. Compliance data allows your physician or employer to monitor your usage and to be sure you are getting the best treatment possible. The clinical data assists the physician in making necessary changes to your treatment and is very helpful in tweaking your therapy to make sure it is right, just for you!
All CPAP masks are universal and can be used with any CPAP machine or BiPAP machine from any manufacturer. Yay!
If you happen to breathe with your mouth open and are using a nasal mask, pressure can be reduced making treatment ineffective. Full face CPAP masks allow you to breath from the nose or the mouth, while still obtaining maximum treatment. For more information, check out our blog “The Best CPAP Masks for Mouth Breathers.”
CPAP and BiPAP supplies are disposable and are meant to be replaced frequently to ensure that they are safe, and effective, for your treatment. If you are using things like masks, tubing, filters, and headgear for extended periods of time – past their suggested replacement frequency – you can jeopardize your CPAP therapy. Your mask cushions are delicate and can develop leaks, clogged filters can allow dust and pollen to be delivered into your airway, and over-stretched headgear can require extreme tightening, causing pain and leaving marks on your face.
Take a look at the recommendations for replacement frequency and consider sticking to this schedule to ensure safe and effective therapy.
Generally, every 3-5 years, or as necessary
Every 3-6 months
Every 3 months
Twice per month
Once every 6 months
CPAP Chin strap
Every 6 months
Full Face Interface/seal
Once per month
Twice per month
Every 6 months
Twice per month
Mask leakage is important to fix and can be caused by a variety of issues. One thing to know is that CPAP masks are never intended to be 100% airtight and it is normal to experience just a little leaking from time to time. Before shopping for a new CPAP mask, there are a couple things you can do to help fix the issue. First, with your machine running, pull your CPAP mask away from your face and let the seal inflate fully. Next, try setting the CPAP mask back into place to see if that fixes the issue. If that doesn’t work, perhaps your CPAP mask is too tight. Try loosening the head straps to allow proper inflation of the seal. If you are trying a new mask out, please remember to allow yourself ample time to adjust to the CPAP mask. If you continue to have problems, give us a call and we’ll help you out.
Under the federal law and FDA (Food and Drug Administration) medical devices are placed in three classes, class l, ll, or lll, based on their risks and the regulatory controls needed to provide reasonable assurance of safety and effectiveness.
CPAPs are considered to be a Class ll Medical Device because:
If you see a used CPAP online or hear that your friend has one in storage, don’t use it. USED CPAP machines have a variety of risks.
Once the at-home sleep test is completed sleep specialists will analyze and interpret your results. Your study data will first be reviewed and scored by a registered sleep technologist then interpreted by a board-certified sleep physician.
This data along with your medical history is used to diagnose your sleep problem and make recommendations for therapy based on your test results and unique needs.
Various machine types will require different information:
If your CPAP prescription mentions a “Life time Need” or says “99 months”, it’s valid for as long as you need therapy. If your prescription shows an expiration date, it is valid until the date shown. If it contains a certain amount of refills, these items can be dispensed per the number of times listed. We are happy to review your prescription to determine when it can be used.
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