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Returns & Exchanges

We understand that CPAP therapy varies for each individual and will work with you to find the equipment that works best for you. Returns of applicable products are accepted within 30 days from the original ship date if the material(s) is unopened and unused. Defective material(s) may be returned within the same time period after usage reveals the product to have a defect. A return processing fee of 15% will be deducted from the original purchase cost and a credit for the difference will be provided.

No credits, refunds or replacements will be processed prior to the return receipt of the materials at one of our facilities, and following an examination of the materials by our clinical team.

Machine products, including CPAP, APAP, BiPAP, and humidifiers, can not be returned once the parcel has been opened, whether usage has been logged to the device or not. Due to their personal healthcare classification, these products can not be resold to patients or returned to manufacturers. Machines (CPAP, APAP, BiPAP) experiencing technical and/or functional issues that are no longer under manufacturer warranty may be serviceable by the manufacturer. These service policies vary by manufacturer and may have associated fees. Please contact your device manufacturer for more information.

Inquiring about a possible return and/or credit may save you some headache. Please feel free to contact our team using Live Chat on our website, by emailing us, or by calling 833-216-CPAP. Returns should be sent to cpapRX at 120 Park Avenue, Suite 1, Beaver Dam, WI 53916.

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Simplify Your Sleep

PAP’s Pathway can help guide you on your sleep treatment journey. A few brief questions will help get you headed in the right direction!

Do you need to be tested for Sleep Apnea?

The purchase of CPAP Machines and Masks requires an active prescription. If you have not yet taken a sleep study with a certified sleep physician, you can get tested easily from home.

Need to talk with a Sleep Specialist?

We know that buying health products online can seem daunting at first. Our clinical team is here to help you. Speak with a Sleep Specialist now.

Call Us Now
Email Us
Patient FAQs

Simplify Your Sleep

PAP’s Pathway can help guide you on your sleep treatment journey. A few brief questions will help get you headed in the right direction!

Do you need a new or renewed prescription today?

If you have an active prescription already, you are good to start shopping today. But if you need to get a new or renewed prescription, we can handle that for you.

Need to talk with a Sleep Specialist?

We know that buying health products online can seem daunting at first. Our clinical team is here to help you. Speak with a Sleep Specialist now.

Call Us Now
Email Us
Patient FAQs

 

Simplify Your Sleep

PAP’s Pathway can help guide you on your sleep treatment journey. A few brief questions will help get you headed in the right direction!

What are you shopping for today?

If you made it this far in PAP’s Pathway, it means you’ve been tested for Sleep Apnea and you have an active Rx. So the big question is… what are you shopping for today?

Need to talk with a Sleep Specialist?

We know that buying health products online can seem daunting at first. Our clinical team is here to help you. Speak with a Sleep Specialist now.

Call Us Now
Email Us
Patient FAQs